Sue Sullivan

Sue Sullivan, Owner, Keystone Homecare and Private Duty NursesHello, my name is Sue Sullivan. I am the owner/director of Keystone Homecare & Private Duty Nurses. I spent my early career working with several local homecare agencies, focusing on nurse and staff recruiting. This experience allowed me to use my social work credentials to help families find a skilled caregiver who would enable their loved one to remain at home. Arranging for the right caregiver for someone who is frail or compromised is critical to his or her continued independence.

As I became more involved with the issues surrounding home care, I knew I could make a difference. I realized the best way to do that was to open my own business.

In 2002, Keystone Homecare opened its doors in Natick and began to build its reputation as a privately owned, licensed homecare agency. As the business grew, Keystone opened an office in Stow. Today, we continue to be known as the respected home health care & private duty nursing agency in the MetroWest and Central Massachusetts, offering affordable solutions through our dedicated team of health care professionals.

Unlike many others in the industry, we are not a franchise with limited health care experience. We specialize in health care, and all of our employees have extensive backgrounds in homecare. Additionally, we carry Professional Liability Insurance, Workers Compensation Insurance, and General Liability Insurance, which many of our competitors do not. Though this coverage represents a substantial expense to us, we realize that families need all the protection possible and we have the responsibility to provide that.

Thank you for visiting our website today. I would be happy to speak with you at any time about your homecare or private nursing needs.

Sue Sullivan, Owner, Keystone Homecare

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Keystone Specializes in the People Business
Everything else is secondary. There is nothing more important to us than taking extraordinary care of our homecare clients and caregivers.

Keystone is Locally Owned and Operated
We are committed to our community and to servicing with excellence those areas that we know inside and out. Our desire is not to be the biggest — just the absolute best. We care for seniors and all members of our community who need personal homecare.

Nurse Dispensing MedicationKeystone’s Caregivers are the Best
We carefully screen all applicants and hire only those individuals who exhibit the spirit and attitude necessary to effectively serve our clients. After a detailed interview and orientation process, they must be skill checked and undergo competency testing. We require a background in home care, and extensive industry experience backed by at least three professional references. All employees must have active licenses in Massachusetts. They are not assigned to any case until their state criminal history background and motor vehicle history is checked, received, and approved.

Keystone Employs our Caregivers
Keystone Homecare directly employs our caregivers. All our employees are fully bonded and insured. We carry Professional Liability Insurance, Workers Compensation Insurance, and General Liability Insurance.

Keystone Supervises All Work
All work is supervised by our clinical staff to ensure that each and every client receives ongoing exceptional care, and that families receive current updates and recommendations.

Keystone has a Proven Track Record
The professionals at Keystone have over 20 years of quality home care experience. Recruiting, training, and supervising our field staff ensures that our clients receive the very best home care experience. Our management team is accessible 24/7, and we remain accountable to our clients at all times.

Keystone is Registered with the State of Massachusetts
Keystone is registered with the state of Massachusetts (Reg #TV1M) for the temporary placement of nurses, other nursing personnel, and home health aides. We are also registered with the state of Massachusetts as an employment agency that employs domestic help. Additionally, Keystone is a member of the Home Care Alliance of Massachusetts.

national association for home care and hospice   Home Care Alliance of Massachusetts